Frequently Asked Questions

Find answers to common questions about our fresh meat cuts, delivery, hygiene practices, and orders.

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How do I place an order on Porville?

Can I order without creating an account?

Can I change my order after placing it?

Can I cancel my order?

Why was my order cancelled?

How long does delivery take?

Do you offer 2-hour delivery?

Which areas do you deliver to?

What happens if I am not available during delivery?

Can I choose a delivery time slot?

How fresh is the meat?

Are the products cleaned before delivery?

How is the meat packed?

Are products stored safely?

What should I do after receiving the meat?

What products are available on Porville?

Why are some products out of stock?

Do prices change?

Is the final weight always exact?

Can I request a specific cut?

What payment methods are accepted?

Is online payment safe?

What happens if payment fails?

Do you offer cash on delivery?

Can I get an invoice or bill?

What should I do if I receive the wrong item?

What if the product quality is not satisfactory?

Do you offer refunds?

Can I return meat products?

How do I contact support?

Is Porville FSSAI registered?

Why is the full FSSAI certificate not shown publicly?

What FSSAI information is shown publicly?

Does Porville follow hygiene practices?

How do I create an account?

I cannot log in. What should I do?

Can I see my previous orders?

Can I update my delivery details?

How do I use a coupon code?

Why is my coupon not working?

Can I use multiple coupons on one order?

Please visit the Contact page for support.